Refund & Return Policy

Overview & Timeline

At Muscle Care, we strive to provide the highest quality products and exceptional customer service. We gladly accept refunds for items purchased from our store, but refunds are only eligible if there is a problem with the product.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

We ask that you thoroughly inspect your purchase upon delivery and notify us promptly if you encounter any issues.

Delivery Delays & Resend Guarantee

Some products may experience delivery delays of 30 to 45 days. If your order is not received within two months, we will resend it, ensuring delivery within another two months.

If you still do not receive your order after the second attempt, we will refund your money. Please contact us for further assistance. We are committed to ensuring a smooth delivery experience.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you wish to return your order, we will send the delivery company to your doorstep to collect the order and return it to us — at no cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and still have not received your refund, please contact us at {email address}.

Sale Items & Exchanges

Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves first, we will send a refund to the gift giver and they will be notified of your return.

Shipping Returns

To return your product, you should mail it to: {physical address}.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance.